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Our Approach

Our Approach

Our approach to your treatment and care is simple. We want to make sure you receive the best treatment and care available for your chronic condition. Our collaboration with your healthcare provider allows us to customize your individual therapeutic needs.

Initial Consultation

Your initial consultation is held at the beginning when your prescription is filled. Our skilled pharmacists will contact you (or your designated caregiver) via phone to explain your medication and how it should be taken. During this initial consultation, any adverse effects that could happen, precautions that should be taken, and how to store the medication will also be discussed. Any questions or concerns that you may have will be addressed at this time.


When it is time to refill your prescription, or fill a new prescription, our pharmacists will contact you (or your designated caregiver) prior to filling.

Counseling Before Initial Shipment

Prior to the initial shipment, a pharmacist offers to counsel the patient (or designated caregiver) on expectations for therapy, as well as administration and storage protocols.

Refill Reminder Calls

Our pharmacy team will proactively call the patient to schedule the next shipment and confirm that the medication is being taken as prescribed. If there are problems, we will assess adherence barriers, such as dosing, administration techniques and other possible causes.

Reimbursement Support

Our teams are versed in adherence barriers, including affordability concerns. Our reimbursement teams are trained in determining any financial barriers and will help alleviate this problem by applying for all options for insurance coverage and financial assistance.

Education Materials

We provide a “Welcome Packet” to each patient that includes information regarding their particular therapy and disease state. This information helps to educate patients about their therapy and stresses adherence to that therapy.

Our specialty trained pharmacists and clinicians are available by telephone 24/7 to answer any questions that may arise as well as help you.

In order to achieve this, we offer the below services.

  • Individual counseling
  • Refill reminder calls
  • Regular communication with healthcare providers
  • Reimbursement support