Frequently Asked Questions

Cedra strives to continue providing the highest quality customer service and pharmaceutical products. This is the reason medical professional seek out our services. The FAQ below will help answer your questions.

When do I receive my medication?

You will receive your medication the next day after your request. If your medication requires a prior authorization, you will receive your medication the next day after approval.

What are the benefits of adherence?

Our team of pharmacists and clinical care specialists want the best for you in terms of your health. They are available 24/7 to ensure you receive the information needed to continue your treatment plan. They also work with your physician for optimal continuum of care.

What is your adherence program?

Our adherence program ensures patients are successful with their treatment for better health outcomes. We provide education and counseling to improve compliance.

What if I don’t have insurance?

Our financial assistance team will help you find financial aid to help pay for your medications.

What are the goals of the treatment programs?

With our treatment programs, we work towards:

  • Educating patients
  • Discussing patient’s treatment plans for better understanding
  • Encouraging patients to live a healthier lifestyle
  • Motivating patients to adhere to medication plans
  • Helping to avoid potential side effects
  • Helping to avoid interruptions in treatment
  • Assisting to prevent drug interactions
  • Ensuring patients are satisfied

What is a specialty pharmacy?

A specialty pharmacy is any pharmacy that caters to those patients with complex disease states such as cancer, the hepatitis virus, HIV/AIDs and many more. Medications which are considered specialty products are often expensive and require an extra level of care and touch.

Why choose Cedra for your specialty pharmacy needs?

Our staff is dedicated to helping you understand your condition and getting your medication to you timely. We work with your doctor and insurance company to get your medications approved. Our staff is knowledgeable about your disease state and available to answer any questions you may have at any time of day. Specialty prescriptions can be expensive. That’s why we have programs in place to help you reduce your out-of-pocket costs. Cedra pharmacy can ship your medications anywhere you want, including your doctor’s office. We care about your wellness and are here to help!

How do I know if my medications are covered by my insurance?

Once we have your insurance information on file we can determine if there are any roadblocks to prescription coverage. Many insurance companies require “prior authorizations.” This means your doctor must document certain criteria about your condition with the insurance company in order for them to pay for treatment. We can help your doctor in gaining the approval necessary.

What do I pay for my medications?

Your insurance company may require you to pay certain out-of-pocket costs for your specialty prescriptions. How much they charge you is dependent on the insurance company that covers you.

Where do you ship medications?

We’re based in New York but we support patients nationwide. We can deliver to your doctor’s office or home address free of charge. Our dedicated shipping team will be in contact with you about the status of your shipment. It is important for us to make sure you receive your medications on time.

How do I get started with Cedra?

You can get started once your doctor sends us your prescription. We will then follow-up with you and your physician to confirm patient and treatment information including clinical notes necessary for insurance approvals, address for shipping medications, allergies, payment/insurance method, and delivery and contact preferences. Our process is streamlined and easy.

What are your hours?

Our pharmacy hours can be found here. We also have 24/7 pharmacist support to answer any questions you have after hours.

How can Cedra pharmacy help me to remember to take my medications?

We aim to keep you in the loop regarding all your medication needs and educate you related to drug therapy and lifestyle modifications. Our solutions are personalized to your specific needs.

How do I refill my prescriptions at Cedra?

Prescriptions can be refilled by calling our pharmacy or by utilizing myPharmacyConnect (mPC). myPharmacyConnect (mPC) is an easy-to-use patient communication system that lets patients request prescription refills and receive important refill reminders and ready-to-pickup alerts, right from their computer or mobile device, 24 hours a day. The link to the website can be found here.

If I have questions for a Cedra pharmacist, how can I reach them?

You can send us a message from our Contact Us page.

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